About
Clinisys Customer Summit 2025 was a two-day annual customer event organized by Clinisys to educate over 300 NHS-sector customers on product developments, industry shifts, and patient outcome improvements.
CUSTOMER STORY
How Clinisys Went From Paper Binders to a Live Event System
300+ printed binders eliminated
35k+ event app interactions, 53% driven by Agenda
~90 hours of manual work saved
Company Size
1001–5000
Industry
Healthcare and Laboratory Informatics
Location
Midlands, UK
Website
https://www.clinisys.com
Problem
For years, Clinisys ran their annual summits on paper - ring binders printed, assembled, and physically carried in for every delegate. Once printed, the agenda was locked. A last-minute change meant chaos.
Beyond the paper problem, everything from registrations and agendas to event workflows were manually updated and maintained by one person - who held the entire event knowledge in their head and spreadsheets. If that person was ever unavailable or left, Clinisys wouldn't just lose a team member, they'd lose the only working knowledge of how their event ran.
Solution
Nunify replaced the binder-and-spreadsheet system with a digital event platform that handled registrations, agendas, and event operations in one place. Tasks that previously relied on one person manually updating spreadsheets now happened automatically through the platform.
The agenda on the app became the live source of truth
The agenda was editable and live - which meant it could survive last-minute changes. Instead of reprinting pages or announcing to hundreds of attendees, the team updated the app once and every delegate saw the latest schedule immediately.
Furthermore, delegates could filter sessions and add them to their calendars directly.
Since the RSVP data flowed into the app in real time, the team could see how many people had signed up for each session and plan room setups in advance without guessing.
The team stopped being the help desk
Once delegates could rely on the app for schedules, they also began using it to get answers for other event-related queries.
Across 2 days, delegates logged 2800 info desk interactions and nearly 2000 resort map views inside the app. None of those interactions required a Clinisys team member to stop what they were doing.
This operational load was lifted off the team during the two highest-pressure days of their year and freed them to focus on the parts of the event that needed a human.
The event didn’t have to be rebuilt again from scratch
When a key team member moved to another role, nothing was lost.
Every registration flow, agenda structure, and operational setup was already inside Nunify, ready for the next event. The new team member inherited a working system.
Key Takeaways for Conference & Summit Organizers
- Make your agenda a system, not a document. A printed agenda locks in decisions before the event starts. A live one lets you react to room changes, no-shows, and last-minute swaps without reprinting anything (or announcing over the heads of 300 people).
- Be a power user of your event app and save real hours of manual work. Registrations, wayfinding, session info, agenda updates, etc - if delegates can self-serve any of it through the app, stop doing it manually.
- Put all the event knowledge into one platform. If you had to rely on information and processes saved in one person’s laptop or memory, it eventually becomes a liability. Clinisys removed that risk by moving the entire event workflow setup into a system anyone could pick up.
“It was a huge behavioral change, going from paper to using your phone to access the app. Before, I was managing a spreadsheet manually. Everybody would email me saying ‘I want to attend,' and I'd fill it in line by line. Now it’s all happening automatically.”
Matthew Fouracre
Marketing Manager at Clinisys
