About
Uniphore builds enterprise platforms and AI models for B2B and B2C brands.
CUSTOMER STORY
“Everybody loved the app…”: Boosting employee engagement at Uniphore’s conference
Event team workload cut by 98%
56% boost in attendee participation
Event data security done right
Company size
Small (<500 employees)
Industry
IT
Location
USA
Website
uniphore.com
On this page
Easier comms and smoother attendee coordination led to reduced staff hours
Challenge
Organizing an event is always demanding, and Uniphore’s team faced the typical challenges. Coordinating with 200+ participants from various countries quickly became chaotic, consuming valuable time and requiring significant manpower to stay organized. They wanted to manage all conference communications (SKOFY 24 and SKOFY 25) from one place.
Previously, they relied on emails to share agendas, brochures, schedules, and announcements. While this worked, it created clutter, forcing attendees to dig through old emails. Moreover, attendees had to organize their own schedules and hope they read communications on time.
“There were 40 people managing 200+ people. It was tedious to keep everyone in the loop through different channels. Everybody looks into emails but the whole time difference is a problem and a lot of people might skip these emails.
To have a tool where you can just open and see an agenda, or see anything important and not have to sort of go through a hundred emails is very, very important.”
- Mehak, Growth marketing manager
Solution
We streamlined the entire communication process with a white-labeled Uniphore Event App powered by Nunify. Using an easy-to-use admin portal, Mehek’s team created bite-sized communications sent as app notifications. Unlike emails, push notifications were more likely to be read and acted on, making them ideal for engagement.
The Uniphore team scheduled notifications in advance, saving time and reducing on-the-ground workload. If unexpected delays or changes occurred, they could instantly send announcements to keep everyone updated.
To simplify access for attendees, the app provided a dedicated space for brochures, schedules, agendas, and other key documents. Everything was organized in one place, eliminating clutter and ensuring easy access.
The Nunify impact
The biggest impact was Nunify significantly reducing the event team’s workload. What once required nearly 40 people to manage the conference was streamlined to just one person using the app.
Attendees stayed informed effortlessly with easy access to information. Plus, Uniphore went eco-friendly by eliminating printed materials.
“The app was managed by one person who was then managing 200 attendees. We were able to coordinate with several delegates coming in from different countries.
It was fantastic to have my communication go out on time; it was critical that the notifications didn’t slip. With all of these going out on time, as per the schedule, was a great idea.”Mehak, Uniphore
56% boost in attendee participation
Challenge
The Uniphore team ran into a classic problem with their conferences: low energy. They had people from all over the world attending but no effective icebreakers. With attendees unfamiliar with each other, engagement was low, which made the conference experience less enjoyable.
“The interaction (at the former events) was very, very… It was dead. The engagement was pretty much through just emails and people could only see each other only when they came together.”
- Mehak
Solution
Nunify's event app is built to boost engagement with its social-media like features. The Uniphore team was able to spice things up from the get-go.
The event app comes with a newsfeed feature where attendees can create posts, leave comments and likes. It doesn’t stop there though. The Uniphore team could host polls and quizzes in a simple multiple-choice questions (MCQs) format that’d appear as posts on the newsfeed.
To add to the competitive spirit, the event app is built to host contests (ex: photo contests, meme contests) too. The leaderboard feature was most rewarding. For all forms of interaction with the event app (likes, posts, comments, participation in games or sessions), attendees could win points that accumulated on the leaderboard.
Additionally, Mehek’s team were able to organise an on-site scavenger hunt with 84 delegates, managing all requirements from one single point - the event app.
The Nunify impact
With Nunify, the Uniphore team effortlessly boosted engagement like never before. A total of 168 participants actively engaged with the games and contests, achieving an impressive 50.3% engagement rate.
The leaderboards and the newsfeed were the top viewed features on the event app.
Gamification activities received a combined total of 1000+ views.
A total of 10k plus UG (user-generated content) was created in a span of 3 days.
Interestingly, the Nunify app didn’t just connect attendees —it turned them into advocates. Attendees enthusiastically shared their experiences, generating buzz and encouraging even more participation.
For new employees, it showcased the company’s vibrant culture, creating a welcoming and engaging environment. …employees became advocates for each other. And that's a really cool thing. The content on the app’s newsfeed was a hot topic. People introduced the app to others. It increased the engagement between the employees.
- Mehak, Uniphore
Event data security and privacy done right
Challenge
The Uniphore team was conducting a closed door conference for their employees. They wanted to be sure they had an event tech solution that seriously prioritized data security and privacy. Additionally, they needed the conference to be accessible exclusively to their employees, across all conference stages.
“Our first challenge was to make sure that the app is not hacked by anyone. We wanted to make sure that only Uniphore employees join this specific app.”
- Mehak, Uniphore
Solution
Nunify gave the Uniphore team air-tight security and privacy with the Nunify event app. Nunify comes with strict data protection complying with SOC22, GDPR, CCPA and ISO. This means that Nunify works within cybersecurity frameworks that securely store and process any data with the best interest of its users.
To ensure that the conference could be accessed only by Uniphore's employees, we set up a simple, unique solution. The employees' emails were added to a special whitelist. They received one-time passwords sent directly to their emails to register for the conference and access the app.
The Nunify impact
Freed up countless hours, enabling the SBE team to focus on improving visitor experience.
Hosted 59 events without a single technical glitch.
Processed 319,000 registrations smoothly
Generated $1 million in revenue with zero interruptions.
“The (event) app was very entertaining. Everybody seemed to assume that this app was Uniphore’s or like their own social media platform. The performance of the app is great. It has never hung or gotten stuck. It's a great solution. Nunify has done a great job. It's a perfect one-stop solution for audience engagement and experience in a holistic format. It is the platform which is a perfect mix of social media and Google for an event.”
Mehak, Growth Marketing Manager
Uniphore
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