Following are system requirements for hosts, speakers, exhibitors and attendees. We have provided automated system checks that you can use.
Browser Requirements:
| Browser Support | Chrome | FireFox | Safari | Edge |
| Windows 7 | ver. 80 or later | ver. 72.0 or later | – | ver. 80 or later |
| Windows 8.1 | ver. 80 or later | ver. 72.0 or later | – | ver. 80 or later |
| Windows 10 | ver. 80 or later | ver. 72.0 or later | – | ver. 80 or later |
| Mac OS X 10.14 (Mojave) | ver. 80 or later | ver. 72.0 or later | ver. 10 or later | ver. 80 or later |
| Mac OS X 10.15 (Catalina) | ver. 80 or later | ver. 72.0 or later | ver. 10 or later | ver. 80 or later |
| Android OS | 7+ | 7+ | 7+ | 7+ |
| iOS | 11+ | 11+ | 11+ | 11+ |
Internet Bandwidth:
| Type of Participant | Minimum | Recommended |
| Host | 15 Mbps download/upload speed | 20 Mbps download/upload speed |
| Speaker | 15 Mbps download/upload speed | 20 Mbps download/upload speed |
| Exhibitor | 15 Mbps download/upload speed | 20 Mbps download/upload speed |
| Attendee | 4 Mbps download speed | 6 Mbps download speed |
Hardware:
| Minimum | Recommended |
| 2GB of RAM Webcam for video streaming Microphone and speakers | 4GB or more of RAM Webcam for video streaming Microphone and speakers (USB headset recommended) |
You can download the latest iteration of the above mentioned browsers below:
| Chrome | FireFox | Safari | Edge | |
| Windows | Download Here | Download Here | – | Download Here |
| Mac OS | Download Here | Download Here | Download Here | Download Here |
Still facing issues?
- If you are not able to see or hear the stream, please go through this link. This will do a system check and help you in troubleshooting.
- If you are having problems viewing mixed content (http non-secure and https secure content on the same page), When the prompt will read “Only secure content is displayed”. Click “Show all content” on the prompt and then the content will load appropriately.
- If you are experiencing problems connecting to the event/webcast, it may be due to the configuration of your company’s network or VPN. Certain firewall configurations prevent the communication features from functioning properly. Please ensure nunify is whitelisted or contact [email protected]
- If you are experiencing difficulty viewing or hearing a presentation, first run above system checks. Then ensure you have given permission to mic and camera. There might be a “play” button that will show up. Click playIf your system is configured properly and you are still experiencing problems, please contact your event host or email at [email protected]
If your system is configured properly and you are still experiencing problems, please contact your event host.
This marks the end of this article. If you are still facing issues. Email support@aida.io & we would be happy to help.